Privacy Policy

Last Updated: August 2, 2026

Ravah Perfumes ("Ravah Perfumes", "we", "us", or "our") operates this website and online store (the "Store"). This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our Store, place an order, contact us, or otherwise interact with our services.

By using our Store, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you visit our Store or place an order, we may collect information such as:

• Full name

• Phone number

• Email address, where provided

• Billing and delivery address

• Order and purchase details

• Products viewed, added to cart, or purchased

• Information you provide when contacting us

• Device, browser, IP address, and basic website usage information

• Information collected through cookies and similar technologies

We only request information that is reasonably necessary to provide our services, process orders, communicate with customers, and improve our Store.

2. Payment Information

We currently offer payment methods including:

• Cash on Delivery (COD)

• JazzCash

• Easypaisa

When you make a payment through a third-party payment service, your payment may be processed according to that provider's own terms and privacy practices.

We do not intend to store unnecessary sensitive payment information such as complete card numbers when such information is handled by a third-party payment provider.

3. How We Collect Information

We may collect your information:

• Directly from you when you place an order, contact us, or provide your details

• Automatically when you use our website, including through cookies and similar technologies

• Through Shopify and other service providers that help us operate our Store

Our Store is powered by Shopify, which may process information relating to your use of our Store in accordance with its own privacy practices. The original policy also identifies Shopify as the platform hosting and supporting the Store.

4. How We Use Your Information

We may use your personal information to:

• Process and confirm your orders

• Arrange delivery within Pakistan

• Contact you regarding your order

• Provide customer support

• Confirm COD orders

• Process payments through available payment methods

• Respond to questions, complaints, or requests

• Improve our products, website, and customer experience

• Prevent fraud, misuse, or unauthorized activity

• Send promotional and marketing communications where permitted

5. WhatsApp and Social Media Marketing

With appropriate permission or where otherwise permitted by applicable law, we may use your contact information to communicate with you through WhatsApp, SMS, social media, or other marketing channels regarding our products, offers, promotions, and updates.

You may request that we stop sending promotional communications at any time by contacting us or using an available unsubscribe/opt-out option.

Order-related and service-related communications may still be sent when necessary to complete or manage your order.

6. Cookies

Our Store may use cookies and similar technologies to:

• Keep the website functioning properly

• Remember shopping cart and browsing preferences

• Understand how visitors use our Store

• Improve website performance and customer experience

• Support relevant marketing and advertising

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the Store.

7. Sharing Your Information

We may share necessary personal information with trusted third parties that help us operate our business, including:

• Shopify and website service providers

• Payment service providers such as JazzCash or Easypaisa

• Delivery and courier companies

• Technology and hosting providers

• Customer support providers

• Marketing or communication platforms, where applicable

• Government authorities or law-enforcement agencies where required by law

We do not share your personal information with third parties for purposes unrelated to operating, improving, or promoting our business unless permitted or required by law.

8. Delivery Information

Ravah Perfumes currently delivers orders within Pakistan only.

We may provide necessary customer information, such as your name, phone number, and delivery address, to courier or delivery partners so that your order can be delivered successfully.

9. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. Customers should avoid sending highly sensitive information through unsecured communication channels.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill orders and provide our services

• Maintain business and transaction records

• Handle customer support

• Resolve disputes

• Prevent fraud or misuse

• Comply with applicable legal or regulatory requirements

When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal requirements.

11. Your Choices and Rights

Depending on applicable law, you may have the right to:

• Ask what personal information we hold about you

• Request correction of inaccurate information

• Request deletion of personal information, where applicable

• Ask us to stop or limit certain marketing communications

• Withdraw consent where processing is based on consent

To make a privacy-related request, you may contact us using the details provided below. We may need to verify your identity before processing certain requests.

12. Third-Party Links

Our Store may contain links to third-party websites, social media platforms, or other services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their respective privacy policies before providing them with personal information.

13. Children's Privacy

Our Store is not intended for children. We do not knowingly request or collect personal information from children for the purpose of making purchases through our Store.

If you believe that a child has provided us with personal information, please contact us so that we can review and take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

Any updated version will be posted on this page with a revised "Last Updated" date.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, you can contact us:

Ravah Perfumes
Location: Hyderabad, Sindh, Pakistan
Phone: +92 307 8415655
Email: ravahperfumes@gmail.com

We will make reasonable efforts to respond to privacy-related requests and concerns in a timely manner.