Shipping policy

Shipping Policy

Last Updated: August 2, 2026

Thank you for shopping with Ravah Perfumes. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Delivery Locations

Ravah Perfumes currently delivers orders within Pakistan only.

We do not currently offer international shipping.

2. Order Processing

Orders are normally processed after they are successfully placed and, where required, confirmed by our team.

For Cash on Delivery (COD) orders, we may contact you by phone or WhatsApp to confirm your order and delivery details before dispatch.

Orders are generally dispatched after confirmation, subject to product availability and operational conditions.

3. Estimated Delivery Time

Our estimated delivery times are:

  • Hyderabad: Same-day or next-day delivery

  • Karachi: Approximately 4–5 business days

  • Other cities in Pakistan: Approximately 6–7 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, road closures, high order volumes, or other circumstances beyond our reasonable control.

Same-day delivery in Hyderabad may depend on the time the order is placed, order confirmation, product availability, and delivery conditions.

4. Shipping Charges

Any applicable shipping or delivery charges will be displayed or communicated to you before your order is finalized.

Shipping charges may vary depending on the delivery location, order size, promotional offers, or other applicable conditions.

5. Cash on Delivery

Cash on Delivery (COD) is available for eligible orders within Pakistan.

For COD orders:

  • Payment is due at the time of delivery.

  • Customers must provide a valid phone number and complete delivery address.

  • We may contact you to confirm your order before dispatch.

  • Customers should ensure that someone is available to receive the parcel.

Repeated fake orders or intentional refusal to accept confirmed orders may result in restrictions on future COD orders.

6. JazzCash and Easypaisa

We may accept payments through JazzCash and Easypaisa.

Orders paid through these methods may be processed after payment confirmation.

Customers may be asked to provide reasonable payment confirmation details where necessary to verify the transaction.

7. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name

  • Complete delivery address

  • City

  • Active phone number

  • Any relevant delivery instructions

Ravah Perfumes will not be responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

8. Failed Delivery

If a courier is unable to deliver an order because:

  • The customer is unavailable

  • The address is incorrect or incomplete

  • The phone number is unreachable

  • The customer refuses to accept the parcel

  • Multiple delivery attempts are unsuccessful

the order may be returned to us.

Additional delivery arrangements or charges may apply where reasonably applicable.

For COD orders that are repeatedly refused or returned without a valid reason, we may restrict the customer's ability to place future COD orders.

9. Delayed Deliveries

Although we work with delivery partners to deliver orders as quickly as possible, delays may occasionally occur due to:

  • Weather conditions

  • Public holidays

  • Courier delays

  • Road closures

  • Natural disasters

  • High order volumes

  • Technical issues

  • Government restrictions

  • Other circumstances beyond our reasonable control

If there is a significant delay, customers may contact us for an update on their order.

10. Damaged Packages

If your package appears seriously damaged when delivered, please contact us as soon as possible.

For damaged, leaking, or otherwise affected products, we may request photographs or videos of the package and product to investigate the issue and determine the appropriate solution.

Any return, replacement, exchange, or refund will be handled according to our Return & Exchange Policy and applicable law.

11. Wrong or Missing Items

If you receive a product that is different from what you ordered or an item is missing from your package, please contact us promptly after delivery.

We may request your order details and photographs or videos of the received package to verify the issue.

Where an error is confirmed, we will work with you to provide an appropriate solution.

12. Order Tracking

Where tracking information is available, we may provide customers with a tracking number or other delivery information.

Tracking availability depends on the courier or delivery service used for the order.

13. Contact Us

If you have questions about shipping or the status of your order, please contact us:

Ravah Perfumes
Hyderabad, Sindh, Pakistan
Phone: +92 307 8415655
Email: ravahperfumes@gmail.com

We will make reasonable efforts to assist you with delivery-related questions and concerns.