Refund policy
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item should be in the same condition as you received it. You may test the fragrance with a few sprays, but the product must remain in excellent condition with its original packaging.
To start a return, you can contact us at ravahperfumes@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ravahperfumes@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
For hygiene and quality reasons, perfumes that have been heavily used, damaged, or returned without their original packaging are not eligible for return.
You may test your fragrance with a few sprays. However, the bottle must be returned in excellent condition, along with its original box and accessories.
Sale items, gift cards, and personalized products are not eligible for return or refund.
If you have any questions about your order, please contact us at ravahperfumes@gmail.com before requesting a return.
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Exchanges
If you receive a damaged, defective, or incorrect item, please contact us within 10 days of delivery. Once your request is approved, we will arrange an exchange or replacement where applicable.
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Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at ravahperfumes@gmail.com.